Terms of Use

Last updated: 4 August 2026

1. About DoneVAT

DoneVAT is a Making Tax Digital software service operated by DoneLabs Ltd, a company registered in England and Wales, company number 17056937. DoneVAT enables VAT registered businesses in the United Kingdom to connect their HMRC account, record VAT transactions, calculate a 9 box VAT return and submit that return directly to HMRC under Making Tax Digital for VAT. Registered office: DoneLabs Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: hello@donevat.co.uk

2. Eligibility

To use DoneVAT you must be a VAT registered business in the United Kingdom, be at least 18 years of age, hold a valid Government Gateway account with HMRC, and have the legal authority to submit VAT returns for the business in question. By using DoneVAT you confirm that the information you provide is accurate and that you hold that authority.

3. Your Account

You are responsible for maintaining the confidentiality of your DoneVAT account credentials. Notify us immediately at hello@donevat.co.uk if you become aware of any unauthorised use of your account. You are responsible for ensuring that all information you provide, including your VAT Registration Number and your transaction records, is accurate and complete.

4. The Service

DoneVAT provides: connection to your HMRC account via OAuth 2.0 for Making Tax Digital VAT submissions, optional connection to your UK bank account via open banking (read-only) to help you record transactions, tools to record and categorise VAT transactions, calculation of your 9 box VAT return from those records, submission of that return directly to HMRC, and a history of your submissions and liabilities.

5. Important Limitations

DoneVAT is a software tool, not a tax adviser, accountant or financial adviser. You remain legally responsible for the accuracy of your VAT returns and for meeting your VAT obligations. DoneVAT does not provide tax advice. If you are unsure how a transaction should be treated for VAT, consult a qualified tax adviser. HMRC systems may be unavailable from time to time and DoneVAT is not responsible for submission failures caused by HMRC system outages. DoneVAT is provided on an "as is" and "as available" basis. While we take reasonable care to keep the service running, we do not guarantee that it will be uninterrupted or error-free.

6. Your Responsibilities for Submissions

You are responsible for ensuring that all transaction data you enter into or import into DoneVAT is accurate and complete. You are responsible for reviewing your 9 box return before you submit it. When you submit a VAT return you are making a legal declaration to HMRC that the information is true and complete. Once a VAT return has been submitted to HMRC it cannot be recalled through DoneVAT. You are responsible for any penalties or interest arising from inaccurate or late VAT submissions.

7. Subscription and Payment

DoneVAT is available on a monthly subscription at £4.99 per month or an annual subscription at £39.99 per year. Payments are processed by Stripe. Your subscription renews automatically unless you cancel before the renewal date. You may cancel at any time through your account settings, and cancellation takes effect at the end of your current billing period. DoneVAT is provided to businesses for business purposes. We do not offer refunds, including for partial billing periods.

8. HMRC Connection and OAuth

By connecting your HMRC account, you authorise DoneLabs Ltd to access your Making Tax Digital VAT records via the HMRC API, to submit VAT returns to HMRC on your behalf, and to store encrypted OAuth tokens to maintain that connection. You can withdraw this authorisation at any time by revoking DoneVAT's access in your HMRC online account. Deleting your DoneVAT account removes the encrypted tokens we hold, which stops DoneVAT accessing your records, but it does not by itself revoke the authorisation you granted at HMRC.

9. Open Banking Connection

If you choose to connect a bank account, you authorise TrueLayer, an FCA-authorised open banking provider, to share your transaction history with DoneVAT in read-only format. DoneVAT cannot and will never initiate payments or move money from your account. Connecting a bank account is optional.

10. Acceptable Use

You agree not to: submit false, misleading or fraudulent information to HMRC through DoneVAT; use DoneVAT to submit VAT returns for a business you are not authorised to act for; attempt to gain unauthorised access to DoneVAT systems; use DoneVAT in any way that violates applicable UK law or HMRC requirements; reverse engineer or decompile the service; or resell access to DoneVAT without our written consent.

11. Intellectual Property

All content, code, design and trademarks associated with DoneVAT are the property of DoneLabs Ltd. You may not reproduce or distribute any part of DoneVAT without our written permission.

12. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. Subject to that: to the maximum extent permitted by English law, DoneLabs Ltd shall not be liable for any penalties, interest or charges imposed by HMRC arising from inaccurate or late submissions, for any loss of data outside our reasonable control, or for any indirect or consequential losses. Our total liability in any 12 month period shall not exceed the total subscription fees you have paid us in that period.

13. Termination

We reserve the right to suspend or terminate your account if you breach these terms, use DoneVAT fraudulently, or fail to pay your subscription fees. You may terminate your account at any time through your account settings or by contacting us at hello@donevat.co.uk. Upon termination your access will cease and your data will be deleted in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of DoneVAT after that date constitutes acceptance of the updated terms.

15. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of DoneVAT shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General

If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect. These terms constitute the entire agreement between you and DoneLabs Ltd regarding DoneVAT. We may assign our rights under these terms to a successor of our business; you may not assign yours without our written consent. A person who is not a party to these terms has no rights to enforce them.

17. Contact

DoneLabs Ltd · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ · Email: hello@donevat.co.uk · Website: www.donevat.co.uk · Company number 17056937, registered in England and Wales.